Client Portal
Claims Administration

Claims & Policy Response

A Structured, Policy-Led Claims Framework for Insured Fixed Income Investments

Overview

Claims Framework for Insured Fixed Income Investments

KPN Insurance Company DAC administers claims within a structured, policy-led framework designed to ensure clarity, consistency, and contractual certainty.

Where insurance protection has been arranged for qualifying fixed income investments, any claim is assessed strictly in accordance with the applicable policy wording, schedules, endorsements, conditions, and supporting documentation.

Given that coverage is structured on a bond-by-bond and institution-specific basis, each claim is reviewed with direct reference to the individual bond, the issuing entity, and the banking or custodial institution through which the investment is held.

Claims Principles

  • Contractual certainty — decisions made strictly per policy terms
  • Structured assessment — consistent review process for every claim
  • Exposure-specific analysis — bond-by-bond and institution-specific
  • Professional administration — managed within a regulated framework

Regulatory Framework

All claims handling processes are conducted within a regulated environment under the supervision of the Central Bank of Ireland, ensuring governance, oversight, and operational standards are maintained.

Claims Process

How to Submit a Claim

A clear, step-by-step process ensures every claim is handled with precision and transparency.

01

Notification via Client Portal

Initiate a claim through the secure client portal for immediate recording and structured submission.

  • Immediate claim recording
  • Structured information submission
  • Efficient processing and tracking
02

Provide Required Information

Submit full details to enable proper assessment of your claim.

  • Policy or certificate reference
  • Bond details including ISIN
  • Issuer and banking institution info
  • Description of the event & date
  • Supporting documentation
03

Initial Review & Assessment

KPN conducts an initial review and, if required, full detailed assessment against policy terms.

  • Policy validity confirmed
  • Insured exposure verified
  • Event assessed against policy scope
  • Determination communicated
Coverage Triggers

When a Claim May Arise

Institutional Events

  • Insolvency or bankruptcy of the issuing institution
  • Default by the bond issuer on contractual obligations
  • Failure of a banking institution holding the bond
  • Regulatory intervention affecting the issuer

Payment Disruption

  • Failure to make a scheduled coupon or interest payment
  • Missed dividend or income distribution
  • Non-payment at maturity or redemption date
  • Interruption to expected payment flows

Custody & Structural Events

  • Breakdown within the custodial structure
  • Inability to access or transfer bond holdings
  • Disruption within the settlement system
  • Contractually specified credit events

Important Clarification

Not all adverse events automatically constitute a valid claim. Market price fluctuations, changes in interest rates, general liquidity constraints, and investment performance concerns do not in themselves trigger insurance coverage unless explicitly defined within the policy.

Claims Assessment

Assessment & Settlement

Detailed Claims Assessment

Once a claim proceeds to formal review, the following are assessed:

  • Whether a defined insured event has occurred
  • Whether the bond is included within the policy schedule
  • Whether any exclusions apply
  • Whether all policy conditions have been satisfied
  • The extent of any insured loss

This ensures claims are handled in a consistent and contractually accurate manner.

Bond-by-Bond Analysis

Each position is reviewed independently. A claim affecting one bond does not automatically apply to others held under the same client relationship.

Claims Outcomes

Following full review, a claim determination may be:

  • Accepted in full — settlement calculated per policy terms
  • Partially accepted — coverage limits and sub-limits applied
  • Deferred — pending further information or documentation
  • Declined — where outside defined policy scope
Client Communication

Throughout the process, KPN maintains clear communication with clients including status updates, requests for information, and notification of outcomes.

Need Assistance?

Submit a Claim or
Contact Our Team

For claims-related enquiries or to access the secure client portal, please contact our team or log in directly.

Contact Our Team Submit an Enquiry